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NOTE: There should be a space between _macand -dd.ĥ. Press Enter. NOTE: The resulting log file will be saved as " SanDiskSecureAccess.log" in the root of your connected SanDisk USB flash drive.ħ. Please contact SanDisk Global Customer Support, sharing details of the SecureAccess issue you have experienced (including the SecureAccess log file you have created).ġ. Launch the Terminal application (located in /Applications/Utilities) via macOS Finder navigation or Spotlight search.Ģ. Navigate to the root of your connected SanDisk USB flash drive where the SecureAccess application is located ( SanDiskSecureAccessV3_mac) via macOS Finder or Spotlight search.ģ. Drag and drop the SecureAccess application icon onto the macOS Terminal icon (which should now be visible in the macOS Dock) to open a new Terminal window.Ĥ. At the prompt, please enter the following text (exactly as shown): Contents/MacOs/SanDiskSecureAccessV3_mac -dd Please log out of your vault (where applicable) and quit the SecureAccess application. The SecureAccess application will launch.ĥ. Please log into your SecureAccess vault using your vault password.Ħ. Please proceed using the SecureAccess application until you reproduce the issue you have encountered. A new command prompt will appear.Ĥ. At the prompt, please enter the following text (exactly as shown): SanDiskSecureAccessV3_win.exe -d

2. Navigate to the root of your connected SanDisk USB flash drive where the SecureAccess application is located ( SanDiskSecureAccessV3_win.exe).ģ. Click on the File Explorer Address Bar, type cmd, and press Enter.